Exchanges and returns are always free of charge, using our return methods.
All returns or exchanges must be made within 1 month of the e-mail confirming shipment.
Ramonmonegal.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Send an email to firstname.lastname@example.org
Home: We will send a courier to collect your return from the address you select.
Drop-off point: We will send you a label so that you can take the items you wish to return to the Correos office.
Yes. If we don’t have processed the collection.
Yes, as long as it is in perfect condition and has all its labels on it
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.