General conditions

The confirmation of the order implies acceptance of these general conditions:

Company details:

NIF: B64774318
C/: Buigas 27-29, 4ªprimera
CP: 08017
Email: info@ramonmonegal.com

Availability of the articles:

Stocks of the products are limited and the fact that they appear on the website does not necessarily mean that they are immediately available. If the product is not available it will be ordered from the distributor and this will be communicated to the user in the order receipt message.

Purchasing procedures:

To make purchases on the www.ramonmonegal.comwebsite the user could first register as a client or do an instant order. This is completely free and their details will be securely stored.

Payment method:

Ramonmonegal.com accepts payments by credit card as a method of payment for purchases made on their website.

If the payment has been successful, the user will receive the order confirmation via the email address they have provided.

The card will be charged when the client do the order.

Orders:

When the user makes an order they will receive a confirmation email which will inform them of any modification relating to the availability of the products they have requested.

Ramonmonegal.com reserves the right to cancel orders that contain an inaccurate mailing address and which may cause difficulties in the delivery of the articles. 

If the user wishes to cancel an order which has not yet been issued they may do so by sending an e-mail to info@ramonmonegal.com or by phone quoting the order number.

Product prices:

The total amount of the purchase that appears on the screen and the amount indicated in the confirmation message that Ramonmonegal.com sends the buyer should coincide.

The prices are subject to modifications which may be determined by the editor.

In case of shipments to countries that do not belong to the European Union, Ramonmonegal.com will not cover the tax costs corresponding to each country. 

If there is any error or discrepancy regarding the price, delivery or payment, the user must communicate this immediately.
 

Courier Service:

Orders will be sent through the certified service of the national postal service (Correos in Spain) or through an agency.

Delivery costs are calculated automatically so that the user knows the total amount before making the purchase.

If the order is not received by the indicated delivery time, the user can get in contact with us and we will immediately make a claim with the courier.

In the case of deliveries sent through the national post service, claims are only accepted after 15 business days for domestic deliveries, starting from the day they receive the package at their offices and 30 days for international deliveries.

Returned goods:

RAMONMONEGAL.COM accepts returned goods that are sent back within 15 business days from the receipt of the product, provided that it is in perfect condition. Upon receipt of the product, its state shall be verified before refunding the amount.

If the user receives a product in poor condition, they may return it and they will be refunded the full amount (the price of the product and the delivery costs). Ramonmonegal.com ’s responsibility is limited to this replacement.

The user can arrange for returns or make claims by sending an email to Shop@ramonmonegal.com or by phone quoting the order number.
 

Personal Data Protection:

The user’s data forms part of an automatic file owned by Ramonmonegal.com and will be used for the purpose of managing the business relationship established between them.

Liabilities:

Ramonmonegal.com does not guarantee the permanent availability of services and remains exempt from any liability for any damages caused by the unavailability of the service.

Ramonmonegal.com will not be held responsible for the content of links to external websites that are not owned by them and which, therefore, cannot be controlled.

If any clause included in these General Conditions was declared totally or partially null and void or ineffective, the non-validation or non-vitiation will only affect the clause or a part of it and the rest of the General Conditions will be maintained.